Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語

  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 24, 2026     Q & A: 90 Questions and Answers

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About Microsoft MB2-718日本語 Exam

Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Exam CodeMB2-718
Duration120 mins
Number of Questions40-60
Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Exam Price$165 (USD)
Schedule ExamPearson VUE
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions
Passing Score700 / 1000

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage Dynamics 365 Field Service Integration20%- Resource management and scheduling
- Field service and customer service integration
- Products, price lists, and territories
Implement Service Management Analysis and Voice of the Customer25%- Service analytics and reporting
  • 1. Custom views and reports
    • 2. Dashboards and charts
      - Voice of the Customer surveys
      • 1. Distribute and analyze survey responses
        • 2. Create and configure surveys
          Manage Cases, Knowledge Base, and Interactive Service Hub35%- Configure Interactive Service Hub / Customer Service Hub
          • 1. Unified interface configuration
            • 2. Dashboards and streams
              - Create and manage cases
              • 1. Entitlements and service level agreements (SLAs)
                • 2. Queues, routing, and assignment
                  • 3. Case lifecycle and processes
                    - Implement knowledge management
                    • 1. Create and publish knowledge articles
                      • 2. Article search and association
                        • 3. Knowledge base configuration
                          Configure Unified Service Desk20%- Toolbars, navigation rules, and events
                          - Session management and integration
                          - Hosted controls and configuration

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