Nortel NCSS-Contact Center RIS.6.0 Application Developer : 920-167

  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Aug 18, 2026     Q & A: 60 Questions and Answers

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Maintenance- Diagnosing application issues
- Performance monitoring and optimization
Topic 2: Configuration and Administration- System configuration procedures
- User and service management
Topic 3: Contact Center RIS 6.0 Architecture- System components and architecture overview
- Call flow and routing fundamentals
Topic 4: Application Development- Scripting and customization in RIS environment
- Integration with contact center services

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