WGU Principles of Management at Western Governors University(IAC1) : Principles-of-Management

  • Exam Code: Principles-of-Management
  • Exam Name: Principles of Management at Western Governors University(IAC1)
  • Updated: Sep 08, 2026     Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Strategic vision
  • 2. Organizational goals
  • 3. Mission statements
- Strategic Planning Process
  • 1. Strategy formulation
  • 2. Environmental analysis
  • 3. SWOT analysis
  • 4. Strategy implementation
Topic 2: Leadership and Management- Communication and Teamwork
  • 1. Team development
  • 2. Collaboration techniques
  • 3. Conflict management
  • 4. Organizational communication
- Leadership Concepts
  • 1. Decision-making processes
  • 2. Leadership theories
  • 3. Managerial roles
  • 4. Leadership styles
Topic 3: Organizational Structure and Design- Organizational Models
  • 1. Divisional structures
  • 2. Network organizations
  • 3. Matrix organizations
  • 4. Functional structures
- Organizational Fundamentals
  • 1. Departmentalization
  • 2. Organizational hierarchy
  • 3. Span of control
  • 4. Centralization and decentralization
Topic 4: Operations and Quality Management- Quality Management
  • 1. Customer satisfaction
  • 2. Quality control tools
  • 3. Total Quality Management
  • 4. Continuous improvement
- Operations Management
  • 1. Supply chain concepts
  • 2. Value chain management
  • 3. Resource management
  • 4. Process improvement
Topic 5: Business Ethics and Corporate Responsibility- Corporate Responsibility
  • 1. Stakeholder management
  • 2. Corporate social responsibility
  • 3. Sustainability considerations
- Ethical Management
  • 1. Ethical decision making
  • 2. Business ethics
  • 3. Compliance programs
Topic 6: Human Resource Management- Workforce Management
  • 1. Employee retention
  • 2. Recruitment and selection
  • 3. Training and development
  • 4. Performance management
- Motivation and Behavior
  • 1. Employee engagement
  • 2. Motivation theories
  • 3. Workplace diversity
  • 4. Organizational behavior

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question #1

High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

  • A. Collaborating
  • B. Avoiding
  • C. Competing
  • D. Compromising
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

What is the purpose of the control process? Choose 1 answer

  • A. To direct the activities of individuals toward achievement of organizational goals
  • B. To develop market saturation for the company's product
  • C. To build a dynamic organization at all levels within the company
  • D. To deliver strategic value by fostering communication throughout the organization
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

  • A. Negotiation and reward
  • B. Education and communication
  • C. Facilitation and support
  • D. Participation and involvement
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer

  • A. Total Quality Management
  • B. Criteria for Growth
  • C. Total Control Management
  • D. Change Control
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

What is a common element of an effective diversity training program? Choose 1 answer

  • A. Completing a skills inventory
  • B. Identifying informal networks
  • C. Building awareness
  • D. Analyzing feedback
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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