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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Strategic Planning and Management | - Strategic Vision, Mission, and Goals
- 1. Strategic vision
- 2. Organizational goals
- 3. Mission statements
- Strategic Planning Process
- 1. Strategy formulation
- 2. Environmental analysis
- 3. SWOT analysis
- 4. Strategy implementation
|
| Topic 2: Leadership and Management | - Communication and Teamwork
- 1. Team development
- 2. Collaboration techniques
- 3. Conflict management
- 4. Organizational communication
- Leadership Concepts
- 1. Decision-making processes
- 2. Leadership theories
- 3. Managerial roles
- 4. Leadership styles
|
| Topic 3: Organizational Structure and Design | - Organizational Models
- 1. Divisional structures
- 2. Network organizations
- 3. Matrix organizations
- 4. Functional structures
- Organizational Fundamentals
- 1. Departmentalization
- 2. Organizational hierarchy
- 3. Span of control
- 4. Centralization and decentralization
|
| Topic 4: Operations and Quality Management | - Quality Management
- 1. Customer satisfaction
- 2. Quality control tools
- 3. Total Quality Management
- 4. Continuous improvement
- Operations Management
- 1. Supply chain concepts
- 2. Value chain management
- 3. Resource management
- 4. Process improvement
|
| Topic 5: Business Ethics and Corporate Responsibility | - Corporate Responsibility
- 1. Stakeholder management
- 2. Corporate social responsibility
- 3. Sustainability considerations
- Ethical Management
- 1. Ethical decision making
- 2. Business ethics
- 3. Compliance programs
|
| Topic 6: Human Resource Management | - Workforce Management
- 1. Employee retention
- 2. Recruitment and selection
- 3. Training and development
- 4. Performance management
- Motivation and Behavior
- 1. Employee engagement
- 2. Motivation theories
- 3. Workplace diversity
- 4. Organizational behavior
|
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer
- A. Collaborating
- B. Avoiding
- C. Competing
- D. Compromising
Reveal Solution
Discussion
Correct Answer: A 🗳️
Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).
What is the purpose of the control process? Choose 1 answer
- A. To direct the activities of individuals toward achievement of organizational goals
- B. To develop market saturation for the company's product
- C. To build a dynamic organization at all levels within the company
- D. To deliver strategic value by fostering communication throughout the organization
Reveal Solution
Discussion
Correct Answer: A 🗳️
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A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer
- A. Negotiation and reward
- B. Education and communication
- C. Facilitation and support
- D. Participation and involvement
Reveal Solution
Discussion
Correct Answer: D 🗳️
Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).
Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer
- A. Total Quality Management
- B. Criteria for Growth
- C. Total Control Management
- D. Change Control
Reveal Solution
Discussion
Correct Answer: A 🗳️
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What is a common element of an effective diversity training program? Choose 1 answer
- A. Completing a skills inventory
- B. Identifying informal networks
- C. Building awareness
- D. Analyzing feedback
Reveal Solution
Discussion
Correct Answer: C 🗳️
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