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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and establish from that the duration of services needed,
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business drivers and define the impact of printing and personal system downtime.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

2. Which areas do the HP Care Pack services cover for consumers?

A) Configuration, Usage, and Care
B) Usage with HP Smart Friend only
C) Deployment, Usage, and Care
D) Care services only

3. Which service protects mobile workers in many parts of the world?

A) Accidental Travel Protection
B) Mobility
C) Travel
D) Defective Media Retention

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners start accumulating rebates with their first services sale.
D) Partners selling HP hardware will be able to deliver their own branded services.

5. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding their business with limited or no IT staff
B) the value of user advisory and premium services
C) online backup and antivirus protection
D) safeguarding mobile workers against accidental damage protection

Solutions: