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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Optimization | 20% | - Security & Access Management - System Monitoring & Performance Tuning - Troubleshooting Common Issues |
| Topic 2: Implementation & Deployment | 25% | - Configuration of Monitoring & Analytics - Integration with Avaya Contact Center Solutions - Installation & Setup Procedures |
| Topic 3: Operational Analyst Concepts & Architecture | 25% | - Avaya Interaction Center Overview - System Architecture & Interfaces - Operational Analyst Role & Components |
| Topic 4: Design & Configuration | 30% | - Database & Data Source Integration - Data Collection & Metrics Definition - Report & Dashboard Design |
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