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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) region
B) SIP trunk
C) primary Cisco Unified Communications Manager group
D) SRST reference
E) Media Resource Group List

2. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is double that of the Router/Logger private network in the system.
B) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
C) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
D) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.

3. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 30,000
B) 22,500
C) 10,000
D) 15,000
E) 24,750

4. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show trace
B) show log
C) show debug
D) show level

5. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
B) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
C) Cisco Remote Silent Monitoring (RSM) Service Monitoring
D) Cisco Unified Communications Manager Silent Monitoring

Solutions: