PracticeTorrent EX-Con-101 Real Exam Question Answers Updated [May 25, 2026]
Easily To Pass New Salesforce EX-Con-101 Dumps with 187 Questions
NEW QUESTION # 62
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
- A. Customer Community
- B. Customer Portal
- C. Customer Community Plus
- D. Partner Community
Answer: C,D
Explanation:
Two Community licenses that allow records to be shared with a criteria-based sharing rule are Partner Community and Customer Community Plus. Theselicense types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 63
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. Once created, roles cannot be deleted.
- B. Role Hierarchy can only be used if all objects have external OWD set to Private.
- C. Unused roles can be deleted.
- D. The default limit for the number of roles for portals is 50,000 per org.
Answer: A,D
Explanation:
When setting up partner roles, you need to keep in mind some considerations, such as:
* The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need moreroles.
* Once created, roles cannot be deleted. You can only deactivate them or rename them.
NEW QUESTION # 64
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
- A. Create Lead Record Types for Lead Distribution.
- B. Create a separate channel for partners in PRM Workspaces.
- C. Create Page Layouts for Lead Distribution.
- D. Enable "Lead Sharing" in Digital Experience settings.
Answer: A,C
Explanation:
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.
NEW QUESTION # 65
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. External Identity
- B. Customer Community Plus
- C. External Community Plus
- D. Authenticated Service Site User
Answer: B
Explanation:
Thisuser license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5
NEW QUESTION # 66
Universal Containers has recently launched a site for its retailers. Retailersare able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. A Sharing Set needs to be created.
- B. A Sharing Rule needs to be created.
- C. Retail managers need to be put in the executive role in theRole Hierarchy.
- D. Retail managers need to be given Super User access.
Answer: D
Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.
NEW QUESTION # 67
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Edit the default navigation
- B. Fix the header's Position.
- C. Write custom code
- D. Download an app from AppExchange
Answer: C,D
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 68
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
- A. By using Location criteria and specifying which IP address applies to each department and domain
- B. By using Domain criteria and creating custom domains for each department or role to access the portal
- C. By using Profile criteria and selecting the Service profile
- D. By using User criteria and selecting appropriate user fields on CRM objects
Answer: D
Explanation:
User criteria allow you to target audiences based on user fields on CRM objects, such as department, role, or region. You can use user criteria to set up different pages in the portal for different departments and roles within those departments.
NEW QUESTION # 69
Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.
Which user license should the Experience Cloud consultant recommend?
- A. Platform Portal
- B. CommercePortal
- C. Partner Community
- D. Partner Community Plus
Answer: D
Explanation:
This user license allows partners to register deals and work with UC on sales opportunities. It also provides access to reports and dashboards, campaigns, orders, price books, and products. Partner Community Plus users can also access standard and custom objects, suchas accounts, contacts, cases, and leads1
NEW QUESTION # 70
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Content Topic
- B. Standard Topic
- C. Featured Topic
- D. Navigational Topic
- E. Deleted Topic
Answer: B,C,D
Explanation:
Three topic types that can be used in an Aura site are:
* Standard Topic. This is atopic that is created by users or administrators and assigned to content, such as posts, files, or articles. Users can follow or unfollow standard topics and see the related content on the topic detail page.
* Featured Topic. This is a topic that is selectedby administrators to highlight important or popular content on the site. Featured topics appear on the home page or on the topic catalog page of the site.
* Navigational Topic. This is a topic that is used to organize content into categories or subcategories on the site. Navigational topics appear on the navigation menu of the site and allow users to browse content by topic.
NEW QUESTION # 71
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?
- A. Customer Community
- B. Customer Community Plus
- C. External Apps
- D. Partner Community Plus
Answer: C
Explanation:
External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.
NEW QUESTION # 72
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
- A. Create a Connected App with custom attributes before configuring SAML settings.
- B. Create a Visualforce page that receives and validates the SAML assertion.
- C. Use thesite login URL as an endpoint where SAML assertion is made.
- D. Register the Experience Cloud site as an Identity Provider in SAML settings.
Answer: C
Explanation:
To implement SAML 550 for the Experience Cloud site, the UC administrator should use thesite login URL as an endpoint where SAML assertion is made. SAML 550 is a protocol that allows users to authenticate with a third-party identity provider and access Salesforce resources without entering their Salesforce credentials.
The site login URL is the URL that users use to access the Experience Cloud site. By using the site login URL as an endpoint, the UC administrator can configure SAML settings to redirect users to the identity provider for authentication and then back to the Experience Cloud site.
NEW QUESTION # 73
Which three fields are required creating Experience Cloud users using Data Loader?
Choose 3 answers
- A. Profile Id
- B. Profile Name
- C. Currency
- D. First Name
- E. Role Id
Answer: A,C,D
Explanation:
Three fields that are required for creating Experience Cloud users using Data Loader are A, B, and E. Data Loader is a tool that allows you to import or export large amounts of data in or out of your Salesforce org. To create Experience Cloud users using Data Loader, you need to have some required fields in your CSV file, such as:
* Profile Id: This field specifies the profile that determines what users can see and do on your Experience Cloud site.
* First Name: This field specifies the first name of the user.
* Currency: This field specifies the currency that applies to the user's data.
Other required fields include Last Name, Alias, Email, Username, CommunityNickname, Contact Id (or Account Id), and IsActive.
NEW QUESTION # 74
Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Select a permission setfor a given experience.
- B. Select the profile for a given experience.
- C. Create a permission set.
- D. Edit the applicable user profile.
Answer: A,C
Explanation:
To grant access to each customer, the UC admin should select a permission set and a profile for a given experience. A permission set is a collection of settings and permissions that give users access to various tools and functions in Experience Cloud. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. By selecting a permission set and a profile for each experience, the UC admin can control the access level of each customer user.
NEW QUESTION # 75
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Deploy a unique chat per topic.
- B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- C. Create a flow for customers to fill out before initiating Chat.
- D. Create a pre-chat form to fill out before initiating Chat.
Answer: D
Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.
NEW QUESTION # 76
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
- A. Metadata API is ideal for when the changes are complex.
- B. Metadata API is ideal when multiple work streams are involved.
- C. Metadata API supports migrating all Communicates settings and features.
- D. Metadata API can be used programmatically as well as declaratively.
Answer: A,B,D
Explanation:
Three key features of Metadata API are A, B, and C. Metadata API is an API that allows you toretrieve, deploy, create, update, or delete customization information in your Salesforce org, such as custom objects, fields, tabs, or pages. Metadata API is ideal when multiple work streams are involved, because it allows you to manage changes across different environments and teams. Metadata API can be used programmatically as well as declaratively, because it supports both code-based tools and point-and-click tools for working with metadata. Metadata API is ideal for when the changes are complex, becauseit allows you to handle fine- grained customizations and dependencies.
NEW QUESTION # 77
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
- B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
- C. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- D. Publish the community, which will send out the welcome emails.
Answer: A
Explanation:
The order in which the community manager should perform activation steps is A. To activate a site in Experience Cloud, you need to complete several steps, such as adding profiles and permission sets, enabling contacts as community users, setting welcome emails, and setting the site to active. The order of these steps is important, because some steps depend on others. For example, you need to add profiles and permission sets before you can enable contacts as community users, and you need to set welcome emails before you can set the site to active.
NEW QUESTION # 78
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. Commerce Portal
- B. Customer Community Plus
- C. External Apps
- D. Channel Account
Answer: B,C
Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.
NEW QUESTION # 79
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Use Data Loader to add the Contact in Salesforce as a Customer user.
- B. Email the Contact a link to the Self-Registration page for the site.
- C. Enable the Contact in Salesforce as a Customer user.
- D. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
Answer: C
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 80
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. All site users that require access to all records across all objects have the proper Sharing Set.
- B. Any site users that require access to specific records have the proper Sharing Rule.
- C. All site users have the appropriate role assigned.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
Answer: D
Explanation:
The limitation that the consultant should consider related to sharing and visibility for the Customer Community license type is A. The Customer Community license type is a license type that allows external users to access your Experience Cloud site through a customer account. Customer Community users have limited access and visibility to data in your Salesforce org, and they cannot use roles or sharing rules to share records. To share records with Customer Community users, you need to use SharingSets, which are features that allow you to share records based on common account or contact fields.
NEW QUESTION # 81
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers
- A. Audience Sets
- B. Branding Sets
- C. Page Variations
- D. Audience Targeting
- E. Partner User Roles
Answer: B,C,D
Explanation:
Branding sets allow theadministrator to define the colors, fonts, logos, and images for different parts of the site, such as the header, footer, and body. Page variations allow the administrator to create different versions of a page with different layouts, components, and content. Audience targeting allows the administrator to create audiences based on user attributes, such as profile or company name, and display different branding sets or page variations to different audiences within the same site.
NEW QUESTION # 82
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements?
- A. Customer Community
- B. Commerce Portal
- C. Platform Portal
- D. Channel Account
Answer: C
Explanation:
Platform Portal is a user license type that allows users to access custom objects and asubset of standard CRM objects, such as accounts, contacts, cases, and dashboards. This license type is suitable for UMS's premium B2B customers who need to access their account information, open cases, download NDAs, and create dashboards.
NEW QUESTION # 83
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- B. Accounts with active Experience Cloud users cannot be merged with another account.
- C. The user trying to merge the accounts does not have the System Administratorprofile.
- D. Accounts used in an External Account Hierarchy cannot be merged with another account.
Answer: D
Explanation:
The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchyis a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.
NEW QUESTION # 84
Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
- A. Give members Audience Targeting permissions within the Experience site.
- B. Allow members to flag posts comments files, and messages that are inappropriate or spam.
- C. Allow members to remove other member from the Experience site if desired.
- D. Designer specific users as moderators so that they can closely monitor the size.
- E. Track Flagging and moderation activity within the Experience site.
Answer: B,D,E
Explanation:
UMS can accomplish three goals with Experience Cloud moderation functionality:
* Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show theflagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
* Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site's guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
* Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.
NEW QUESTION # 85
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