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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) The value of Social Business is the same for every customer.
B) The value is determined by how much they buy.
C) Only Internet-based companies get value from Social Business.
D) Depends on their industry, where they are in that industry, what their key differentiators are.

2. What is happening to an organization's business network?

A) Related computer systems are only involved
B) Changing from the ground up
C) Delivering on new promised Web 2.0 ideas
D) Creating new sales potentials

3. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Forums
B) Information center
C) Profiles
D) Ideation blogs

4. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) Machines are more reliable than people.
D) People don't add to the shareholder value, only profits do.

5. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about connecting people and making technology efficient for people.

Solutions: