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PMI Project Management Office Certified Professional Sample Questions:

1. An enterprise PMO (EPMO) in a large telecommunications company is overwhelmed with service requests from various departments. With limited resources, the EPMO cannot serve all customers and meet their expectations in the short term.
Which action should the PMO professional take to ensure efficient delivery?

A) Escalate the issue to the executive team and request additional resources.
B) Allocate PMO resources to incoming requests based on their experience.
C) Educate customers on service-level agreements (SLAs) for each service.
D) Prioritize and assign service requests based on their strategic impact.

2. The senior management of an organization is unable to cope with an increasing number of projects. The chief operations officer heard of a very successful PMO in another organization and decided to recruit their PMO leader. The expectations are high for the new PMO leader, and the organization demands they set up a PMO that is as successful as their previous organization's PMO.
What is the first thing the PMO leader should do to deliver on this expectation?

A) Define the appropriate type of PMO for the current organizational context and develop services accordingly.
B) Establish the same services based on their experience in the previous organization to guarantee success.
C) Analyze the customer expectations and apply their experience from the previous organization as needed.
D) Benchmark the current services with their previous experience and adjust the services as needed.

3. The PMO has decided to expand its services by including project prioritization and status reporting to better visualize project execution.
Which action should the PMO professional take next?

A) Conduct regular project audits and reviews to ensure compliance and high quality.
B) Develop new services and frameworks to ensure they are appropriately planned for implementation.
C) Identify the PMO customers' needs and determine the most effective approach to meet expectations.
D) Employ new PMO team members to help provide the requested services.

4. During the execution phase of the project, the PMO professional notices that a project team is consistently falling behind schedule. Despite the best efforts of the PMO to provide additional resources and support, the team continues to struggle with meeting the deliverables. The PMO professional determines that the root cause of the delays is poor communication among team members.
Which two tasks should the PMO professional take? (Choose 2)

A) Replace some resources from the project team to make collaboration among the team more efficient.
B) Implement project management software to facilitate real-time collaboration and communication among team members.
C) Provide a series of project management training sessions to improve communication skills and foster better teamwork.
D) Escalate the issue to senior management and request additional budget for outsourcing certain project tasks to external vendors.
E) Reallocate additional resources from other project teams to compensate for the delays and ensure timely completion.

5. An organization hired a new PMO professional to enhance an existing PMO that is facing several challenges.
Following an initial assessment, the PMO professional identified that the PMO is seen as overly technical and lacking alignment with the organization's business objectives.
What actions should the PMO professional take to improve the PMO's alignment with business needs?

A) Implement accepted industry practices in portfolio, program, and project management.
B) Develop the PMO team's competencies and capabilities.
C) Simplify the current methodologies and procedures.
D) Collect the business requirements and customer needs within the organization.

Solutions: